Monday, 18 January 2010

Lousy service at Southall Broadway Post Office

The Post Office on Southall Broadway is big, widely used and usually provides efficient service.

But today, the service was atrocious.

Popped in around 1 pm to find the queues reaching the front door and came back.

Popped in around 3.20 pm to find the queues reaching the front door and came back.

Popped in around 4.08 pm to find the queues reaching the front door and joined it.

Only 3 to 4 of the 8 counters were open at any given time.

How long would it take to get served?
Over 32 minutes.

Why is it taking 32 minutes to reach a counter?

"Because 3 of the staff are sick (long term).
Even, I am not supposed to be here today!"


Can it get any worse?

And not a single bleeding "Customer feedback" form in sight.

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